The Bottom Line!…
One more thing about Gartner’s analysis and the way they could serve the greatest good with their magic quadrants. As I muddled over the MDM & NAC reports in preparing for this four part blog, I realized that there’s something missing in both these reports. Allow me to explain.
When we’re doing the business justification for an IT management or security system, we’re almost always asked about TCO (total cost of ownership). A huge part of that TCO is the FTEs require to support the system and to keep it meeting the business objectives.
When we’re doing our vendor comparisons & TCO, we do everything in our power to normalize the FTEs required to deploy and support the system. And you should do the same. I have some rough figures for the ‘FTEs per 1000 devices’ for NAC & ‘per 1000 users’ for MDM for various vendors – for both the deployment and on-going support.
Gartner’s really good at normalizing data and they have access to a much large sampling of customers who could help them come up with those kinds of numbers. If Gartner wants to really help us compare apples to apples, then I propose that we get more quantitative analysis. The qualitative approach is valuable, but to be really useful, organizations need a better way to quantify the bottom line impact of the technologies they choose.